Terms and Conditions of Sale

1. Applicability

The present Terms and Conditions of Sale (hereinafter referred to as « Conditions of Sale ») govern all sales offers and announcements made by Sprl. MUST on the website www.must-online.be (or any other website available via a domain name owned by Sprl. MUST and from which the internet user is referred to the website www.-mustonline.be; hereinafter referred to as the «Website »). It is expressly agreed upon that Sprl. MUST does not accept any condition whatsoever printed on the buyer’s documents.

These Conditions of Sale do not apply to other sales consented to by Sprl. MUST which fall outside the scope of distance sales, i.e. not exclusively concluded by distance communication means.

2. Definitions

The seller is the Sprl. MUST with registered office at Avenue Massenet, 6 in 1190 Forest, with company number 0430.294.671.

The (buyer-)consumer is an individual who acquires and uses the goods he buys from Sprl. MUST for strictly non-professional purposes.

3. Offers

Our offers and prices are valid during the day of consultation of the relevant Web page, or during the period indicated in the catalogue or the publicity in question. Sprl. MUST does not accept an order until written confirmation thereof by Sprl. MUST to the buyer.

4. Product prices

The indicated prices are to be understood as prices for the goods delivered in our offices, VAT and all other applicable taxes included. The Transportation Costs are to be paid for by the buyer. Packaging, transport and transport insurance, as well as –if applicable- customs charges (collectively referred to as « Transportation Costs») vary depending on the particular offer, on the place of delivery and on the total value of the order. The Transportation Costs are identified to the buyer prior to his confirmation of his order.

5. Right of withdrawal and terms and conditions for returning the goods

The consumer has the right to notify to the seller that he withdraws from the sale, without penalty and without giving any reason, within 15 days from the day after the day of receipt of the goods or the day of conclusion of the contract for services.

The consumer may not exercise the right of withdrawal in respect of the supply of goods made to the consumer’s specifications or clearly personalized.

The provisions of this article exclusively apply to consumer-buyers. The consumer-buyer may not exercise the right of withdrawal in respect of the supply of goods made to the consumer’s specifications or clearly personalized, such as goods ordered through the “Your project” of the Website.

The consumer-buyer who exercises his right of withdrawal after the delivery of the ordered goods has taken place, shall return the goods duly packed and protected, at the consumer’s risk and cost (Transportation Costs) by mail or through a transportation company of his choice to the registered office of Sprl. MUST.

Sprl. MUST reserves the right to verify the state of the returned goods within two weeks of their receipt. If the goods are undamaged, Sprl. MUST shall reimburse the sum paid for them by the consumer with the exception of the Transportation Costs for returning the goods within 30 days. In case the returned goods are damaged, the consumer loses his right of withdrawal and shall support the costs for returning the goods to the address he specified in his order.

After expiry of the 15 day period, our goods shall be considered accepted without reservations. A complaint can in no case justify a delay in or suspension of payment.

6. Reservation of ownership and transfer of risks

The ownership of the good sis transferred upon full payment of the price and the transportation costs. In case of attachment or any other claim made by a third party on the sold goods, the buyer must immediately inform Sprl. MUST hereof by registered letter. The transfer of risks takes place upon the delivery of the goods at the ground floor of the delivery address identified by the buyer.

7. Terms and conditions of payment

Any payment shall be made by credit card or debit card through the secured payment scheme « Paypal ». Upon validation of your order, you indeed click on the "Paypal" icon. You will then enter the website of « Paypal » where you register your profile in order to communicate your payment details. Your payment details will be processed and secured by "Paypal" and governed by the terms and conditions of "Paypal" (available on the website www.paypal.com). Upon validation of your details, your card will be debited with the amount of your order. No delivery will take lace without prior full payment. For further information regarding the secured payment scheme of "Paypal", please visit the website www.paypal.com. Sprl. MUST excludes any and all liability for any prejudice resulting from the use of and/or the payment through Paypal.

8. Delivery time and cancellation of order (force majeure)

We do our best in order for the goods to be delivered in accordance with the delivery time indicate din the order confirmation (e-mail) sent to the buyer. The indicated delivery time is nevertheless not binding and cannot justify a cancellation of the order. The Sprl. MUST will inform the buyer of any delay in delivery that would not be within its control. If this delay exceeds 15 business days, will have the right to cancel the order without penalty for either party on the condition that he informs Sprl. MUST hereof by e-mail within 3 business days after he received the notification of the delay from Sprl. MUST. Within 7 business days, the buyer will be reimbursed by bank transfer of the total amount of his order, including the transportation charges.

9. Risk and complaints

Any complaint regarding the delivered goods shall be received by the seller within 5 business days after the receipt of the goods by the buyer. A complaint must be addressed to Sprl. MUST’s registered office either by registered mail or by fax to 00 32 2 343 49 79, and must be accompanied by the delivery note. Thereafter, the goods shall be finally considered as accepted as conform his order by the buyer and no more complaint shall be taken into consideration.

10. Product warranty

This warranty applies as of delivery and only if the full price has been paid. Sprl. MUST does not warrant fitness of the goods for a particular use envisaged by the buyer. Subject to an express mention of a longer product warranty, the products benefit of a limited warranty of 2 years, as of delivery, to be free from defects in materials and workmanship at the time the product is delivered. . An intervention on the basis of the product warrantee can never result in the term of the warranty being prolonged. The obligations of SA MUST under this warranty are limited to what follows.

If a defect becomes apparent and a valid complaint is received by Sprl. MUST during the product warranty period, Sprl. MUST will, at its option, (1) replace the parts which are not in conformity with this warranty, (2) replace the product, or (3) reimburse the price of the product, subject to the deduction of an amount for the use which the buyer may already have made of the product since its delivery. If a product is reimbursed, said product becomes the property of Sprl. MUST and should be returned to it at its first request.

Are excluded from this warranty : (a) defects which (directly or indirectly) result from an accident, neglect, misuse, improper use, maintenance or the use of equipment which is not compliant with the technical specifications of Sprl. MUST or of the manufacturer, unprotected or prolonged storage ou caused by products not supplied by Sprl. MUST ; (b) defects which result from interventions from anyone else than Sprl. MUST ; (c) defects which (directly or indirectly) result from mechanical, electronical, electrical, or other modifications or transformations applied to the product.

11. Liability

Sprl. MUST can only be held liable in case of gross or intentional fault. Sprl. MUST can in any case never be held liable for indirect damage (such as, but not limited to, loss of turnover or benefit, financial losses, loss of data, raise of the exploitation costs, delays and damages caused to third parties), even if Sprl. MUST had been informed about the risk that such damage would occur.

The liability of Sprl. MUST is in any case limited to the value of the order in question.

12. Force Majeure

Sprl. MUST cannot be held liable for the lack of execution, a delay in execution or the incomplete execution of its obligations due to force majeure. If the situation of force majeure persists for longer than three months, either party will be entitled to terminate the agreement, without penalty for either of the parties, by registered letter.

13. Governing law and choice of forum

These Conditions of Sale shall be governed by and construed in accordance with the laws of Belgium, without giving effect to any principles of conflicts of law. You agree that any action at law or in equity arising out of or relating to these Conditions of Sale shall be filed only before the Courts of Brussels (Belgium) and you hereby consent and submit to the personal jurisdiction of such court for the purposes of litigating any such action.

14. Miscellaneous terms

If any provision of these Conditions of Sale shall become or be declared unlawful, void, or for any reason unenforceable, such provision shall be deemed severable from these Conditions of Sale and shall not affect the validity and enforceability of any remaining provisions. These Conditions of Sale are the entire agreement between you and Sprl. MUST relating to the subject matter herein.

The use of the Website is governed by our Terms of Use of the Website.